499g's Privacy Policy

499g collects from users only the information that is essential for providing safe and quality services. The following describes what information may be collected and for what purposes:

1.1 Information Provided Directly

• Name, date of birth and documents required for identity verification
• Mobile number and email address
• Mobile banking account information (bKash, Nagad, Rocket) — for transaction processing only
• Messages and details provided when contacting customer support

1.2 Automatically Collected Information

• IP address and browser type
• Device identity and operating system information
• Browsing activity and session duration on the platform
• Information collected through cookies and similar tracking technologies

499g uses the collected information for the following legitimate purposes:

• Facilitating account creation, verification and management
• Completing financial transactions — deposits and withdrawals — securely
• Preventing fraud, money laundering and other illegal activities
• Ensuring age verification (preventing access by those under 21 years of age)
• Providing customer service and technical support
• Monitoring and improving platform performance
• Responsible gaming monitoring and intervention when necessary
• Sending relevant service updates and important notifications

Your information is not sold or transferred to third parties for any marketing purpose. Your prior consent will be obtained for promotional communications, and you may withdraw your consent at any time.

499g applies the highest standard technical and organizational security measures to protect your personal information:

• SSL/TLS Encryption: Every data transfer on the platform is completed through an encrypted connection.
• Secure Server Infrastructure: Information is stored on servers with industry-standard security measures.
• Access Control: Only authorized personnel may access your information for specific purposes.
• Regular Security Audits: Regular assessments are conducted to identify and address potential vulnerabilities.
• Transaction Verification: Every financial transaction through bKash, Nagad and Rocket goes through a two-step verification process.

However, no digital method is completely impenetrable. We therefore also ask users to keep their account passwords confidential and to avoid logging in from unfamiliar devices.

499g strictly protects user privacy. Sharing information with third parties is only possible in the following limited circumstances:

4.1 Service Provider Partners

Necessary information is shared with bKash, Nagad and Rocket for transaction processing. These organizations are governed by their own privacy policies and use the information they receive only for the designated purpose.

4.2 Legal Obligations

499g may be required to disclose information in response to a court order, regulatory authority directive or legal requirement. In such cases, you will be notified in advance to the extent possible, unless prohibited by law.

4.3 Protecting Platform Security

Limited information may be shared with security specialists to prevent and investigate fraud, cyberattacks or abuse against the platform.

The 499g website uses cookies to improve the user experience and to keep the platform functioning properly. The types and purposes of cookies are described below:

• Essential Cookies: Essential for maintaining login sessions and ensuring core functionality. These cannot be disabled.
• Performance Cookies: Analyze which parts of the website are used most and help improve the speed and stability of the platform.
• Preference Cookies: Used to remember language preferences, theme settings and other personalized settings.

You can control or delete cookies from your browser settings. However, disabling essential cookies may disrupt some core functionality of the platform.

499g retains your personal information only for as long as it is needed to fulfill the required purposes or as required to meet legal obligations.

• Information for active accounts is retained for as long as the account remains active.
• Financial transaction records may be retained for a specified period after account closure for regulatory and legal purposes.
• Information for inactive accounts is deleted through regular reviews when no longer needed.
• If you request account deletion, remaining information is deleted as quickly as possible, except where legal obligations apply.

499g believes every user should have transparency and control over their own information. Your rights are described below:

• Right of Access: You can find out what information is stored about you.
• Right to Rectification: You can request that incorrect or incomplete information be corrected.
• Right to Erasure: In certain circumstances, you can request that your information be deleted.
• Right to Object to Processing: You can object to the use of your information for specific purposes.
• Right to Withdraw Consent: Any consent given can be withdrawn at any time.
• Right to Data Portability: You can request that your information be provided in a convenient format.

To exercise these rights, email [email protected] or contact our 24/7 live chat. We will try to respond as quickly as possible.

499g strictly prohibits access to and use of the platform by persons under the age of 21. We do not knowingly collect any personal information from minors.

If evidence shows that information from a minor has been collected by mistake, we will immediately delete that information and permanently close the associated account. If a guardian believes their child has registered on the platform, please notify our support team immediately.

499g primarily provides services to users in Bangladesh. However, our technology infrastructure may use servers located in various countries. In such cases, data transfers are always completed using secure encrypted methods and are governed by appropriate security agreements.

Regardless of which country's server the information is stored on, the protection standards described in this privacy policy apply everywhere.

As 499g's services and technology change, amendments to this privacy policy may be required. For any significant changes, we will:

• Clearly display the updated policy date on the website
• Notify registered users of important changes by email or platform notification
• Give users adequate time before changes take effect

Continued use of the platform after changes will be considered as your acceptance of the updated privacy policy. If you do not agree with the new policy, you may request to close your account.